31350 Privacy Policy — User Information Protection
This Privacy Policy explains how 31350 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the 31350 platform, we collect various types of information to ensure a smooth, secure and relevant experience for you. This information is organised into several main categories:
Account & Identity Information
- Full name, date of birth and identification card number (for age verification purposes).
- The email address and phone number used during registration.
- Passwords stored in encrypted form.
- Malaysian bank account details for deposits and withdrawals in Malaysian Ringgit (RM).
Device and Usage Information
- IP address, web browser type and your device's operating system.
- Session data including pages visited, access times and actions taken within the platform.
- General location information based on IP address (country/state only).
- Technical log data used to detect errors and improve platform performance.
2. How We Use Your Information
31350 uses collected information solely for legitimate purposes directly related to platform operations. We do not use your data for any unrelated purpose without your prior consent.
Your information is used for the following purposes:
- Verifying the identity and age of users during the account registration process.
- Securely processing deposits and withdrawals in Malaysian Ringgit (RM).
- Providing effective customer support and resolving any technical issues.
- Sending important notifications related to your account, transactions or policy updates.
- Detecting and preventing fraud, account misuse and suspicious activity.
- Complying with applicable legal and regulatory obligations.
- Improving the user experience based on aggregated usage pattern analysis.
Marketing and Communications
If you opted in to receive marketing communications during registration, 31350 may send you information about promotions, offers and platform updates. You can unsubscribe at any time through your account settings or by contacting our support team.
3. Cookies & Session Tracking
The 31350 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functions such as login authentication, session security and language preferences. These cookies cannot be disabled without affecting platform functionality.
Collecting anonymous data on how users interact with the platform. This data is used to identify areas that need improvement.
Saving user settings such as preferred language and display configuration to ensure a more personalised experience on every visit.
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of certain parts of the platform.
4. Data Storage, Security & Third-Party Sharing
How We Protect Your Data
31350 implements robust technical and organisational security measures to protect users' personal information from unauthorised access, disclosure, alteration or destruction. All sensitive data is transmitted via SSL encryption, and passwords are stored using irreversible hashing methods.
Third-Party Sharing
31350 does not sell, rent or distribute users' personal information to third parties for marketing purposes. However, we may share necessary information with:
- Authorised payment processors that facilitate deposit and withdrawal transactions in Malaysian Ringgit (RM).
- Technical service providers that assist in platform operations and maintenance, subject to strict confidentiality agreements.
- Relevant authorities where required by law or court order.
Every third-party provider we work with is bound by a data protection agreement that prohibits them from using your information for any other purpose.
5. User Rights, Policy Changes & Contact Information
Your Rights as a 31350 User
As a 31350 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If any of your information is inaccurate or out of date, you may request a correction through your account or by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal retention obligations.
Changes to This Privacy Policy
31350 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via the platform or their registered email. Continued use of the platform after such notice is considered acceptance of the updated policy.
Contact Us for Privacy Enquiries
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact the 31350 support team via:
Email: [email protected]
You may also visit our FAQ page us for answers to frequently asked privacy questions.